Business Process Outsourcing (BPO) - Vendor Management Specialist

Join Shopee as a Business Process Outsourcing (BPO) - Vendor Management Specialist and play a pivotal role in driving vendor growth, performance excellence, and operational sustainability across our BPO network. This position offers a unique opportunity to collaborate with key stakeholders and leverage your expertise in vendor management to enhance operational efficiency and drive business success in Jakarta Raya.

As a Vendor Management Specialist, you will be responsible for overseeing vendor performance, negotiating contracts, and ensuring seamless integration of vendor services. You will work closely with our BPO team to identify areas for improvement, implement best practices, and foster strong vendor relationships. This role is perfect for a seasoned professional looking to make a significant impact in the BPO industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee vendor performance and ensure adherence to service level agreements (SLAs).
• Negotiate and manage vendor contracts, including renewal and termination processes.
• Develop and implement vendor management strategies to improve operational efficiency.
• Monitor vendor metrics and provide regular reports to stakeholders.
• Conduct vendor audits and assessments to identify areas for improvement.
• Foster strong relationships with vendors to ensure consistent service delivery.
• Stay updated with industry trends and best practices in vendor management.
• Collaborate with cross-functional teams to drive vendor growth and performance excellence.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum of 5 years of experience in vendor management or a related role.
• Proven track record of managing vendor relationships and contracts.
• Strong negotiation and communication skills.
• Proficiency in using vendor management software such as SAP Ariba, Coupa, or similar tools.
• Certification in vendor management or related field is a plus.
• Excellent analytical and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.

🛠️ Keahlian

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