Overseas Network & Customer Service Executive (Freight Forwarding)

NGFS Indo Nusa · 📍 Batam, Kepulauan Riau, Indonesia · Diposting 2026-10-06

FULL_TIME⭐ TERVERIFIKASI

Rp 5,500,000 - Rp 8,000,000 per bulan

Join NGFS Indo Nusa, a leading player in global freight forwarding and logistics, as our Overseas Network & Customer Service Executive in Batam, Kepulauan Riau. In this pivotal role, you will act as the critical link between our international clients and our extensive network of overseas partners, ensuring seamless communication and efficient logistics solutions.

As an Overseas Network & Customer Service Executive, you will be responsible for building and maintaining strong relationships with key overseas partners, including freight forwarders, shipping lines, and customs brokers. You will handle inquiries, resolve issues, and negotiate contracts to ensure smooth and timely delivery of goods. With 3-5 years of experience in customer service or logistics, you will leverage your knowledge of international trade regulations and shipping procedures to provide exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

Build and maintain strong relationships with key overseas partners, including freight forwarders, shipping lines, and customs brokers.
Handle client inquiries, resolve issues, and negotiate contracts to ensure smooth and timely delivery of goods.
Coordinate with internal teams to ensure efficient logistics operations.
Monitor and report on key performance indicators (KPIs) related to customer satisfaction and service delivery.
Stay up-to-date with international trade regulations and shipping procedures.
Utilize customer relationship management (CRM) software, such as Salesforce or HubSpot, to manage client interactions and data.
Leverage logistics management systems, such as SAP or Oracle, to track and manage shipments.
Attend industry events and conferences to network with potential partners and stay informed about market trends.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Logistics, or a related field.
3-5 years of experience in customer service or logistics, with a focus on international trade.
Strong knowledge of international trade regulations and shipping procedures.
Excellent communication and negotiation skills.
Proficiency in English, both written and spoken.
Familiarity with CRM software, such as Salesforce or HubSpot.
Experience with logistics management systems, such as SAP or Oracle, is a plus.
Ability to work independently and as part of a team in a fast-paced environment.